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Friendly Policies & Terms
most driving schools, their
ďNo refunds -- Period.Ē
We think it's fair to ask: "Why?"
Our "No Questions Asked" Refund
Our policy is
unique because our rate of customer satisfaction is very high.
With West Point Driving School, when you pay in advance for services,
your payments are considered refundable
deposits for one year. For the same year, your pricing
is ďlocked inĒ for the services you paid for. Deposited funds are
reduced as you use services.
That means for an
entire year itís still your money
until you use it, and the price you paid is guaranteed!
this period upon request for any reason,
we will gladly issue a refund equal to 100% of the amount you paid,
minus the value of any services already provided in good faith according
to the fees posted on our website at the time of payment. Please allow four
business days to receive a check, or to receive a credit on your card.
After one year of inactivity, unclaimed and unused deposits are
forfeit. Online driver's education is non-refundable. West Point Driving School reserves the right to refuse
service to anyone. In the rare case that we decide to refuse services,
we will issue any refund due in accordance with this policy.
If You Need to Cancel an
Whether itís an illness, death in the family, or conflicting schedules,
we know you have good reasons if you need to cancel or reschedule. Itís
never a problem to cancel an appointment, but...
If you must
cancel with less than 24 hours notice, the fee for holding the unused
time slot is $40. To cancel, please call our staff or leave
voicemail at (916)381-3211 anytime, seven days a week. A voicemail
message is sufficient notification to cancel. A late cancellation also
applies if you're not prepared with a permit when an instructor
If You Need to Change
Your Pick-up or Drop-Off Location:
If you wish to change the pick-up or drop-off location for an
appointment, please call us in advance! Itís usually not a
problem if the new location is within our service area, but when your
appointment was originally scheduled, we checked the travel time to and
from other students' appointments. We may not be able to accommodate the
change unless we shorten the length of your appointment. (All teens must
receive at least 6 hours of instruction.)
Special Service Fees:
The following fees may be changed without notice. Current fees shall
always be posted on this website.
$40.......Holding an appointment which is
canceled with less than 24 hours notice
$40.......Processing checks returned due to insufficient funds
$10.......Replacing lost or damaged DMV certificates (Allow 3
business days for delivery.)